4
 Discuss a personalized coaching program that focuses on
nurturing communication skills and positively influencing patient
encounters and care team experience
 Discuss the impact of building trusted relationships, inspiring
multi-disciplinary collaboration, and designing and deploying
human-centered programs and technologies
 Design a multi-disciplinary think tank to evaluate, implement and
measure human-centered technologies and processes that align
with the enterprise strategy and goals
 Create culture transformation by utilizing data from technology to
celebrate performance excellence, build on success, and develop
trusted relationships and strong partnerships
 Measure success based on patient, family and staff experience,
engagement and empowerment
Learning Objectives